We offer Free Standard Delivery on orders over £50 to all UK Mainland addresses.*
Please provide a mobile phone number at checkout to ensure couriers can contact you via call or text to arrange delivery where applicable.
Smaller Item Deliveries
Goods are usually dispatched within 7 days of your order being placed. If there is a delay in your delivery, we will inform you at the earliest opportunity.
Our smaller items are sent via a handful of selected couriers. Many offer a tracking service and an estimated time of arrival. We will, of course, share this information where applicable to your order. Please leave a mobile phone number to ensure the couriers can contact you via call or text to arrange delivery where possible.
Larger Item Deliveries
For larger item deliveries, we use third-party logistics companies who specialise in large, bulky item deliveries. Your item is usually delivered within 14 days (often much quicker). We will inform you of any delivery delays at the earliest opportunity. If you require a more specific time frame, please feel free to contact us before placing your order.
For larger, heavier items, customer assistance may be required to help the driver. Delivery is strictly to ground floor only for insurance purposes.
Please check the items before the delivery driver leaves, to be able to return your delivery in the rare event of damage. If you do not manage to check goods upon delivery, we allow 24 hours after signing for goods for damages to be reported to us - claims for damages outside this period may not be accepted.
Our delivery team will contact you to ask for a convenient date for delivery and in most cases the delivery can include a ETA time slot and informed by email or text message. Deliveries are generally only available during the working week Monday-Friday unless in special circumstances where arrangements can be made at additional cost for a weekend delivery. Please make sure you can be available to take delivery of your product or input an address for delivery where someone can be present i.e. a work address or relative/neighbour.
Please always inform us if you are going to be unavailable on the suggested delivery date, and we will endeavour to arrange a suitable alternative. Failed deliveries that have been agreed will incur re-delivery/cancellation charges.
Once a delivery slot is confirmed by the customer, it is the customer's responsibility to ensure they will be available to receive the goods, otherwise a re-delivery charge will apply.
It is the customer's responsibility to check that any orders will fit through doorways, stairwells and staircases. This includes any tables with tops in excess of 220cm. If you are in any doubt, please talk to our team prior to delivery who can advise. A re-delivery charge will need to be applied should our team need to return or use more specialist equipment than the standard.
Upon receipt of the goods, it is the customer’s responsibility to check over the order to ensure it is in good condition. We take full responsibility for any damage found during inspection only upon delivery.
Pre-order Items
Although many items are in stock and available for immediate dispatch, we also place stock on backorder with our suppliers and manufacturers, these items are listed as available for pre-order, with an estimated delivery date if applicable. Estimated delivery dates can vary due to circumstances beyond our control, and we'll endeavour to inform you at the earliest opportunity if an estimate delivery date has changed.
*Applies to First attempted delivery of product only. Areas not included in free UK delivery:
- Inverness (IV)
- Kilmarnock (KA)
- Kirkcaldy (KY)
- Kirkwall (KW)
- Lerwick (ZE)
- Outer Hebrides (HS)
- Paisley (PA)
- Perth (PH)
- Aberdeen (AB)
- Dundee (DD)
- Dumfries and Galloway (DG)
- Falkirk (FK)
- Isle of Wight (PO30-PO41).
- Republic of Ireland and Northern Ireland
Please contact us for a shipping quote prior to purchase if your delivery area is listed above.