Returns – Faulty or Incorrect Goods
We are only able to accept returns on account of manufacturing defects, subject to approval by our returns department.
We accept returns on account of transit damage, subject to approval by our returns department.
In the unfortunate event that your item arrives damaged please report within 24 hrs of delivery.
Returns for faulty or damaged goods is free of charge.
Returns Process
To open a return request, you can contact us at info@menziesathome.com with your order details and reason for return. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once the item is received back at our returns department and the item inspected, a refund will be issued shortly after. The purchaser is responsible for arranging the return of the item and all the associated costs that this involves.
We advise that you use a method that allows tracking of that item or purchase adequate insurance to ensure that we receive your returned item. If the item is not in a resaleable condition when returned or the packaging is damaged, we reserve the right to refuse a refund on the item or, at our discretion.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Gift Vouchers cannot be returned.
Damages
In the unfortunate event that your item arrives damaged please report within 24 hrs of delivery. If we are notified outside this time frame, damages will be deemed to have happened after delivery of the item. Please check your item in the presence of the delivery driver before you sign for the delivery. Send the item back with the driver if you are unsatisfied with it due to damage.
Items are packed and packaged to withstand damage during shipping.
On delivery, please check your boxes for any signs of damage, if there is even the smallest scratch on your box sign for your box as "damaged"
Please Note
Many of our items are antique reproductions and have been deliberately distressed and aged for a truly authentic look. This sometimes includes deliberate imperfections and fading, this is all part of the design process. These are deliberate effects applied to the item and part of the styling of the piece. Please also note that colours may vary slightly from the colour shown online.
We regret, will NOT treat any of the above variations as a defect, as these are natural occurrences.
You can always contact us for any return question at info@menziesathome.com.