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Terms & Conditions

GENERAL TERMS & CONDITIONS

 

THE SELLER

The Seller is Menzies at Home London Ltd.

Registered in England at Companies House No. 14658233.

Our registered office is:-
Mimi Holliday London Ltd
54a Belsize Avenue
London, NW3 4AE

 

TERMS AND CONDITIONS OF A SALE

No contract will commence between you and Menzies at Home London Ltd for the sale by it to you of any product unless and until Menzies at Home London Ltd accepts your order by email. For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Menzies at Home London Ltd irrevocably submit to the non-exclusive jurisdiction of the English Courts.

 

PAYMENT

  • We accept most major credit and debit cards including; Visa, Mastercard, Amex, Delta, Switch, Solo, Visa Electron. We also accept Pay Pal and Amazon Pay.
  • You will be advised by email if we cannot process your order if authorisation of your payment fails, or if there are any items on your order that are out of stock.

 

CANCELLATIONS

    If you change your mind about an order you have placed, please email us on info@menziesathome.co.uk within 24 hours of your order including weekends, bank holidays and public holidays. No cancellations can be made after this time.

     

    DELIVERY 

    We offer Free Standard Delivery on orders over £50 to all UK Mainland addresses.*

    Please provide a mobile phone number at checkout to ensure couriers can contact you via call or text to arrange delivery where applicable.

    Smaller Item Deliveries

    Goods are usually dispatched within 7 days of your order being placed. If there is a delay in your delivery, we will inform you at the earliest opportunity.

    Our smaller items are sent via a handful of selected couriers. Many offer a tracking service and an estimated time of arrival. We will, of course, share this information where applicable to your order. Please leave a mobile phone number to ensure the couriers can contact you via call or text to arrange delivery where possible.

     Larger Item Deliveries

    For larger item deliveries, we use third-party logistics companies who specialise in large, bulky item deliveries. Your item is usually delivered within 14 days (often much quicker). We will inform you of any delivery delays at the earliest opportunity. If you require a more specific time frame, please feel free to contact us before placing your order.

    For larger, heavier items, customer assistance may be required to help the driver. Delivery is strictly to ground floor only for insurance purposes.

    Please check the items before the delivery driver leaves, to be able to return your delivery in the rare event of damage. If you do not manage to check goods upon delivery, we allow 24 hours after signing for goods for damages to be reported to us - claims for damages outside this period may not be accepted.

    Our delivery team will contact you to ask for a convenient date for delivery and in most cases the delivery can include a ETA time slot and informed by email or text message. Deliveries are generally only available during the working week Monday-Friday unless in special circumstances where arrangements can be made at additional cost for a weekend delivery. Please make sure you can be available to take delivery of your product or input an address for delivery where someone can be present i.e. a work address or relative/neighbour.

    Please always inform us if you are going to be unavailable on the suggested delivery date, and we will endeavour to arrange a suitable alternative. Failed deliveries that have been agreed will incur re-delivery/cancellation charges.

    Once a delivery slot is confirmed by the customer, it is the customer's responsibility to ensure they will be available to receive the goods, otherwise a re-delivery charge will apply.

    It is the customer's responsibility to check that any orders will fit through doorways, stairwells and staircases. This includes any tables with tops in excess of 220cm. If you are in any doubt, please talk to our team prior to delivery who can advise. A re-delivery charge will need to be applied should our team need to return or use more specialist equipment than the standard.

    Upon receipt of the goods, it is the customer’s responsibility to check over the order to ensure it is in good condition. We take full responsibility for any damage found during inspection only upon delivery.

    Pre-order Items

    Although many items are in stock and available for immediate dispatch, we also place stock on backorder with our suppliers and manufacturers, these items are listed as available for pre-order, with an estimated delivery date if applicable. Estimated delivery dates can vary due to circumstances beyond our control, and we'll endeavour to inform you at the earliest opportunity if an estimate delivery date has changed.

    *Applies to First attempted delivery of product only. Areas not included in free UK delivery:-

    • Inverness (IV)
    • Kilmarnock (KA)
    • Kirkcaldy (KY)
    • Kirkwall (KW)
    • Lerwick (ZE)
    • Outer Hebrides (HS)
    • Paisley (PA)
    • Perth (PH)
    • Aberdeen (AB)
    • Dundee (DD)
    • Dumfries and Galloway (DG)
    • Falkirk (FK)
    • Isle of Wight (PO30-PO41).
    • Republic of Ireland and Northern Ireland

    Please contact us for a shipping quote prior to purchase if your delivery area is listed above.

    Orders will be delivered directly from our supplier with an aim of dispatching all stocked items within 7 days of receipt of order. This is subject to credit clearance and availability of stock.

     

    RETURNS POLICY

    Returns – Faulty or Incorrect Goods

    We are only able to accept accept returns on account of manufacturing defects, subject to approval by our returns department.

    We accept returns on account of transit damage, subject to approval by our returns department.

    In the unfortunate event that your item arrives damaged please report within 24 hrs of delivery.

    Returns for faulty or damaged goods is free of charge.

    Returns Process

    To open a return request, you can contact us at info@menziesathome.co.uk with your order details and reason for return. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Once the item is received back at our returns department and the item inspected, a refund will be issued shortly after. The purchaser is responsible for arranging the return of the item and all the associated costs that this involves. 

    We advise that you use a method that allows tracking of that item or purchase adequate insurance to ensure that we receive your returned item.  If the item is not in a resaleable condition when returned or the packaging is damaged, we reserve the right to refuse a refund on the item or, at our discretion.

    Refunds

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    Gift Vouchers cannot be returned. 

    Damages

    In the unfortunate event that your item arrives damaged please report within 24 hrs of delivery. If we are notified outside this time frame, damages will be deemed to have happened after delivery of the item.  Please check your item in the presence of the delivery driver before you sign for the delivery.  Send the item back with the driver if you are unsatisfied with it due to damage.

    Items are packed and packaged to withstand damage during shipping.

    On delivery, please check your boxes for any signs of damage, if there is even the smallest scratch on your box sign for your box as "damaged"

    Please Note

    Many of our items are antique reproductions and have been deliberately distressed and aged for a truly authentic look.  This sometimes includes deliberate imperfections and fading, this is all part of the design process. These are deliberate effects applied to the item and part of the styling of the piece. Please also note that colours may vary slightly from the colour shown online. 

    We regret, will NOT treat any of the above variations as a defect, as these are natural occurrences.

    You can always contact us for any return question at info@menziesathome.co.uk.

     

    E-VOUCHERS

    • E-Vouchers are non-returnable and cannot be exchanged for cash.

     

    CONTACT

    If you have any queries about shipping or returns, we are only an email away at info@menziesathome.co.uk.

     

    PRODUCT INFORMATION

    • Menzies at Home London Ltd have made every effort to display the products and colours as accurately as possible on our website. We cannot guarantee the colour you see on your monitor will 100% reflect the colour of the goods on delivery.
    • Mimi Holliday London Ltd. takes care to ensure that all details, prices and product description are correct at the time of being entered on our website.
    • Prices are subject to change without notice.
    • All goods are subject to availability.
    • If an item is out of stock before your order has been processed, Menzies at Home London Ltd will notify you as soon as possible.
    • The new subscriber discount is not valid in conjunction with other code offers.
    • Gift cards are not valid in any sale or with any price discount codes. However, the items in which are then purchased with the gift card are valid using a discount code.